Refund Policy

A legal opinion

The explanations and information provided on this page are only general and high-level explanations and information on how to draft your own refund policy document. You should not consider this article as legal advice or a recommendation on what you should do, as we cannot know in advance what specific refund policies you will want to establish between your business and your customers. We recommend that you seek legal advice to help you understand and create your own refund policy.

Refund Policy - The Basics

That said, a refund policy is a legally binding document that aims to establish the legal relationship between you and your customers regarding how and if you will grant a refund. Online businesses that sell items are sometimes required (depending on local laws and regulations) to present their return and refund policy. In some jurisdictions, this is necessary to comply with consumer protection laws. It can also help you avoid legal claims from customers who are dissatisfied with the items they have purchased.

What to include in the refund policy

In general, a refund policy often addresses these types of questions: the time frame for requesting a refund; whether the refund will be total or partial; under what conditions the customer will receive a refund; and much more.